What are Stacy Adam’s Shipping Options? | Stacy Adams Help

Shipping and Returns

SHIPPING POLICY

We ship to all Canadian provinces. Canada Post does not deliver to Post Office Boxes, but if you’d like to ship to a PO Box, our customer care team will be able to accommodate if you call to place your order.

Orders will usually ship within 2-3 business days. Orders placed on Friday, Saturday, Sunday, and Holidays are not processed until the following business day.

An automated e-mail will be sent when your order is shipped and your funds are captured. If we do not have a product in stock, you will receive an email with any backorder or cancellation information.

STANDARD SHIPPING

FREE Standard Shipping on orders of $75.00 or more.

$8.00 Standard Shipping on orders less than $75.00.

Standard (Ground) shipping via Canada Post is the current shipping service. Actual shipping time is 3-8 business days.

Saturday delivery is not available.

RETURN POLICY

Stacy Adams gladly accepts returns of unworn, undamaged, or defective merchandise purchased online or by phone for full refund or exchange within 30 days of the original purchase. Footwear should be tested and tried on carpeted surfaces only. The shoes must not show any visible signs of wear and should be returned in the original packaging.

You are responsible for shipping your merchandise to our returns department. For your protection, we recommend obtaining a tracking number and/or insurance from the Post Office, UPS, or whatever means you choose to return your merchandise.

Return to the address below:

WeycoGroup Canada
C/O internet Returns
8205 BD Montreal-Toronto Blvd. Suite 100
Montreal-West, QC H4X 1N1

Fill out your return or exchange form here.
You will need Adobe® Acrobat® Reader to view PDF documents. Download a free copy from the Adobe Web site.

REFUNDS

Refunds will be made in the form of the original payment. Funds will be returned to your credit card or PayPal (upon receipt of the items) for its original purchase price. Shipping charges are not refundable. Please allow 8-10 business days.

If you meet the return policy requirements, you will then be credited the purchase price of the shoes. You will receive an email to confirm your refund.

EXCHANGE POLICY

Please clearly indicate the size, width, style, and colour of the merchandise that you would prefer by filling out the required paperwork. Print and include the paperwork with your return. We will provide FREE outbound shipping for the new item.

Fill out your return or exchange form here.
You will need Adobe® Acrobat® Reader to view PDF documents. Download a free copy from the Adobe Web site.

GIFTS

Requests to exchange merchandise received as a gift will be granted, provided the item to be exchanged is in stock and of the same value. You may also request store credit.

CONTACT US

If further assistance is needed or if you have questions please contact our customer service department by phone at (800) 363-5762 or (514) 364-5444 or e-mail: info@stacyadams.ca.