FAQ
Affiliate
How can I become an affiliate for Stacy Adams?
It is very quick and easy to join, there is just one step involved. Complete our online application here: JOIN FREE WITH THE ONLINE APPLICATION LINK. You will receive an instant email message confirming the receipt of your application. We will review your application as soon as we can and we will contact you within 1-2 business days. After you are accepted, you’ll need to visit the platform and search for Stacy Adams Shoes to apply. For more information, please see the Affiliate Marketing Sign up Sheet.
International
Refused Orders or Incorrect Addresses?
Orders that are refused and shipped back to us or orders that are shipped with an incomplete/missing address will be subject to a $15.00 reshipping/restocking fee. This fee is to cover the shipping back to the Weyco Group.
What if I live outside of Canada and want to place an order?
Unfortunately, we cannot ship internationally from our website. We can only ship within Canada and we can only accept credit cards issued in Canada. For International inquiries/orders, please email international@stacyadams.com
Merchandise
I own a Shoe Store. How do I open an account with Stacy Adams shoes?
What is the Stacy Adams guarantee?
We stand behind all of our products. If you feel that you received defective merchandise through our website please email info@stacyadamshoes.ca if you received defective merchandise from a retail store, please email info@stacyadamshoes.ca.
Where is the closest store that carries Stacy Adams products?
To find a store close to you, please click on the <a href="http://www.stacyadams.ca/shop/storeLocator.html">Store Locator</a> and enter your Postal code in the search box... Stacy Adams products are also sold in department’s stores such as The Bay, Sears, Moores, Town Shoes, The Shoe Company and specialty stores throughout Canada.
Order
Do you ship to PO boxes?
We cannot ship to PO boxes. We ship Canada Post so we will need a physical address.
I'd like to speak to a Stacy Adams representative.
Please call 1-800-363-5762 to speak with a Stacy Adams Associate. Our phone lines are open Monday - Friday 8:00 am - 4:30 pm EST.
We look forward to assisting you.
Is it possible to overnight a shipment?
No unfortunately we can only currently offer Canada Post Ground Service.
May I place an order over the telephone?
Yes you may! Please call 1-800-363-5762 and a Stacy Adams Associate will assist you in placing your order over the phone. Our hours of operation are Monday - Friday 8:00 am - 4:30 pm EST.
May I ship to a different address than my billing address?
Yes you may! When placing your Stacy Adams order, the first address required is for shipping. Please be sure to include any suite or unit number. If you are shipping to a business, the name of the establishment must be on line 2. The second address required is for billing. When entering your billing address, please make sure it is exactly what your credit card or bank currently has on file for you.
What if I want to cancel my order?
You may cancel your order, as long as it has not entered the shipping process. Sign in to your account. Select your order and click the Cancel icon.
What is the status of my order?
You will be able to find your order status by logging into your account and entering in your Order ID number. You will be able to view information about your order there.
Is it safe to use my credit card on your site?
Shopping at Stacyadams.ca is safe. We have taken every necessary precaution to ensure that the information you provide is safe. Our site is protected by Authorize.net.
May I order a Gift Card?
Gift Cards are currently unavailable.
What form of payments are accepted?
We accept Visa, American Express, Master Card, and PayPal. We do not accept checks, money orders, COD's, or cash. We can only accept Credit Card issued in Canada.
Return Policy
How do I return or exchange items purchased online?
Stacy Adams returns and exchanges must be made within 30 days of receipt. We cannot accept any merchandise back that has visible signs of wear and tear, and must be returned in the original packaging. To determine if shoes are a correct fit, we recommend trying them on carpeted surfaces to avoid visible wear to the sole.
Exchanges: If you wish to exchange your footwear or accessory for a different product, please ship it back to the Weyco Group using the address label that was provided. Indicate on the yellow packing slip the alternate item(s) that you prefer. Please note the new size, color, or style. Stacy Adams will pay to reship your exchanged item to you.
Refunds: If you meet the return policy requirements, you will then be credited the amount of the shoes less the shipping fee.
For your protection, we recommend obtaining a tracking number and/or insurance from the Post Office, UPS, or whatever means you choose to return your merchandise.
What if I received merchandise that is defective or incorrect?
We stand behind our Stacy Adams footwear within reason. If you received defective merchandise or an incorrect shipment from our website, please contact info@stacyadamshoes.ca or dial our toll free Customer Care line at 1-800-363-5762. If you purchased defective merchandise from a retail store, please contact info@stacyadamshoes.ca.
Shipping Policy
What is your Shipping Policy?
Orders will usually ship within 2-3 business days. Orders placed on Friday, Saturday, Sunday and Holidays are not processed until the following business day. An automated e-mail will be sent when your order is shipped and credit card is debited. If we do not have a product in stock, you will receive an email with any backorder or cancellation information.
FREE Standard Shipping on Orders of $75.00 or OverStandard (Ground) shipping via Canada Post is available within Canada. Actual shipping time is 3-7 business days. Canada Post does not deliver to Post Office Boxes.
Saturday delivery is not available.
*We will not accept orders shipping to forwarding companies.
$8.00 Standard Shipping on Orders less than $75.00Standard (Ground) shipping via Canada Post is available within Canada. Actual shipping time is 3-7 business days. Canada Post does not deliver to Post Office Boxes.
Saturday delivery is not available.
*We will not accept orders shipping to forwarding companies.
** Additional $75.00 will be charged to orders shipping to certain remote locations.
Remote charges will be indicated during the checkout process.
Size Scale
Size Scale- What do those letters mean?
We use two size scales:
AA,A,B,C,D,E,3E,5E and N,M,W:
AA and A = Very Narrow
B and C and N = Narrow
D and M = Medium
E = Wide
3E and W = Wider
5E = Very Wide
Tracking
How can I track an order that I placed on your website?
The day after your Stacy Adams order departs from Montréal, Quebec you will receive an automated email confirmation. This confirmation will include your Canada Post tracking number. Copy your tracking number and postal code to www.canadapost.ca to view the movement of the package.