Frequently Asked Questions | Stacy Adams Help

faq

Contact Stacy Adams

How do I contact a representative on the Stacy Adams Care team?

Call: 1-800-363-5762

Email: info@stacyadams.ca

Our hours of operation are Monday - Thursday 8:30 am - 5:00 pm EST, and Friday 8:30 am - 4:30 pm EST. You can always choose to leave us a voicemail and we will answer your inquiry as soon as we are able.

What are your customer service hours of operation?

Our hours of operation are Monday - Thursday 8:30 am - 5:00 pm EST, and Friday 8:30 am - 4:30 pm EST. You can always choose to leave us a voicemail and we will answer your inquiry as soon as we are able.

Product Questions

Do you offer extended sizing?

Yes! We offer shoes in wide widths, as well as variety of smaller and extra-large sizes. We advise utilizing the helpful filters within our shoe categories to select your exact size to find the most relevant product selection.

Size Scale: What do width letters mean?

We use two size scales: AA, A, B, C, D, E, 3E, 5E and N, M, W.

AA, A = Very Narrow
B, C, N = Narrow
D, M = Medium
E = Wide
3E, W = Wider
5E = Very Wide

I ordered a 3E width and received a W width.

They are the same thing! We utilize two different size scales. W and 3E both signify a WIDE width.

What is the difference between Modern and Classic fit Stacy Adams clothing?

Modern Fit

Slightly slimmer and close-fitting fit in the shoulders, chest, and arms.

Classic Fit

Traditional fit that gives more room in the shoulders, chest, body, and sleeves.

Are your shoes “Airport Friendly”?

We manufacture footwear with both metallic and non-metallic shanks and eyelets, so we are unable to guarantee that our footwear is "Airport Friendly".

Placing an Order

I do not see my discount or promo code?

When checking out on our website, you can enter a promo code in the initial shopping cart screen OR on the payment page where you enter your credit card information. You should see the discount in the cost breakdown portion of the checkout process. Make sure to press APPLY when adding your promo code.

Can I place an order over the telephone?

Unfortunately, at this time we cannot accept your order by phone, however, we can guide you in placing the order if needed.

What if I want to cancel my order?

You may cancel your order, as long as it has not entered the shipping process. Click here to sign into your account. Select your order and click the Cancel icon.

What is the status of my order?

You will be able to find your order status in your account. Click here to sign into your account. The initial screen will show your order history. Click on the relevant order to see the status of your order.

Is it safe to use my credit card on your site?

We have taken every necessary precaution to ensure that the information you provide is safe. Our site is protected by Authorize.net.

Can I order a gift card?

Gift Cards are now available to purchase on the website, click here. Stacy Adams gift cards can be redeemed online.

What form of payments are accepted?

We accept Visa, American Express, Discover, Master Card, and PayPal. We do not accept checks, money orders, COD's, or cash. We can only accept Canadian-Issued Credit Cards.

What is Final Sale?

Final Sale means no returns or exchanges. We are unable to accept items that are purchased on Final Sale for return or exchange.

What if my promotion code isn’t working?

Some promotions are valid only for certain products or to orders meeting a certain amount. If a promo code isn’t working, double check to make sure your order meets the terms applicable to that promotion. Please also check to make sure the deal hasn’t expired. Promotional codes may not be applied to the purchase of Gift Cards.

Only one code can be used per order. It may not be giving you an error, but it will remove one of the two codes. Make sure you’re using the code that gives you the best offer!

If you still believe the code should be working, contact a member of our Customer Care team!

Can I use more than one promotion code on an order?

Only one code can be used per order. It may not be giving you an error, but it will remove one of the two codes. Make sure you’re using the code that gives you the best offer!

What if I live outside of Canada and want to place an order?

Unfortunately, we cannot ship Internationally from our website. We can only ship within Canada and we can only accept Canadian-issued credit cards. For International inquiries/orders, please email international@stacyadams.com.

*We will not accept orders shipping to forwarding companies.

What is the Stacy Adams Guarantee?

We stand behind all of our products. If you feel that you received defective merchandise through our website please contact a member of our Customer Care team.

Call: 1-800-363-5762

Email: info@stacyadams.ca

Our hours of operation are Monday - Thursday 8:30 am - 5:00 pm EST, and Friday 8:30 am - 4:30 pm EST. You can always choose to leave us a voicemail and we will answer your inquiry as soon as we are able.

If you received defective merchandise from a retail store, please email info@stacyadams.ca.

Shipping

What is your Shipping Policy?

Orders will ship Standard (Ground), via Canada Post. Actual shipping time is 3-7 business days. Canada Post does not deliver to Post Office Boxes. We will not accept orders shipping to forwarding companies.

Orders will usually ship within 2-3 business days. Orders placed on Friday, Saturday, Sunday and Holidays are not processed until the following business day.

An automated e-mail will be sent when your order is shipped and your funds are captured. If we do not have a product in stock, you will receive an email with any backorder or cancellation information.

Standard Shipping

FREE Standard Shipping on orders of $75.00 or more
$8.00 Standard Shipping on orders less than $75.00

Standard (Ground) shipping via Canada Post.

Expedited Shipping

Unfortunately, at this time we do not offer Expedited Shipping.

Is it possible to overnight a shipment?

Unfortunately, at this time we do not offer overnight shipping.

Can I ship to a different address other than my billing address?

Yes you may! When placing your Stacy Adams order, the first address required is for shipping. Please be sure to include any suite or unit number. If you are shipping to a business, the name of the establishment must be on line 2. The second address required during checkout is for billing. When entering your billing address, please make sure it is exactly what your credit card or bank currently has on file for you.

When is my order coming?

Orders will usually ship within 2-3 business days. Orders placed on Friday, Saturday, Sunday and Holidays are not processed until the following business day. Standard (Ground) shipping via Canada Post ground. Actual shipping time is 3-7 business days. Saturday delivery is not available.

Returns / Exchanges

What is your return policy?

Stacy Adams gladly accepts returns of unworn, undamaged or defective merchandise purchased online or by phone for full refund or exchange within 30 days of the original purchase. Footwear should be tested and tried on carpeted surfaces only. The shoes must not show any visible signs of wear and should be returned in the original packaging. Accessories and shoe care must be unopened and unworn.

Returns

You are responsible for shipping your merchandise to our returns department. For your protection, we recommend obtaining a tracking number and/or insurance from the Post Office, UPS, or whatever means you choose to return your merchandise.

Return to the address below:
Weyco Group, Inc.
C/O Returns
8205 Montreal-Toronto Blvd
Suite 100
Montreal, Quebec
H4X 1N1

Start your return or exchange process here.

How do I conduct a return or exchange?

Stacy Adams gladly accepts returns of unworn, undamaged or defective merchandise purchased online or by phone for full refund or exchange within 30 days of the original purchase. Footwear should be tested and tried on carpeted surfaces only. The shoes must not show any visible signs of wear and should be returned in the original packaging. Accessories and shoe care must be unopened and unworn.

Returns

You are responsible for shipping your merchandise to our returns department. For your protection, we recommend obtaining a tracking number and/or insurance from the Post Office, UPS, or whatever means you choose to return your merchandise.

Return to the address below:
Weyco Group, Inc.
C/O Returns
8205 Montreal-Toronto Blvd
Suite 100
Montreal, Quebec
H4X 1N1

Start your return or exchange process here.

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Refunds

Once we receive your return, we will refund the purchase amount to the original form of payment. Please allow up to two weeks for your return to be processed.

If you meet the return policy requirements, you will then be credited the purchase price of the shoes. You will receive an email to confirm your refund. Shipping charges are non-refundable.

Exchanges

Please clearly indicate the size, style and color of the merchandise that you would prefer by filling out the required paperwork. Print and include the paperwork with your return. We will provide FREE outbound shipping for the new item.

Start your return or exchange process here.

Can I request an exchange for something different than my original purchase?

Yes! Please clearly indicate the size, style and color of the merchandise that you would prefer by filling out the required paperwork. Print and include the paperwork with your return. We will provide FREE outbound shipping for the new item.

Start your return or exchange process here.

What if I received merchandise that is defective or incorrect?

We stand behind our Stacy Adams footwear within reason. If you received defective merchandise or an incorrect shipment from our website, please contact info@stayadams.ca.

How long does it take to process the return and receive my refund?

Once we receive your return, we will refund the purchase amount to the original form of payment. Please allow up to two weeks for your return to be processed.

How long until I receive my exchanged item?

Allow up to 14 business days for your refund/exchange to process. In the case of an exchange, replacement merchandise will be sent to you at NO additional shipping charge. A Canada Post number will be emailed as soon as your order departs from our Montreal facility.

How do I return a gift?

Requests to exchange merchandise received as a gift will be granted store credit. Please contact a member of our Customer Care team to begin the process.

Call: 1-800-363-5762

Email: info@stacyadams.ca

Our hours of operation are Monday - Thursday 8:30 am - 5:00 pm EST, and Friday 8:30 am - 4:30 pm EST. You can always choose to leave us a voicemail and we will answer your inquiry as soon as we are able.

Do you offer price adjustments?

We address price adjustments on a case-by-case basis. Please contact a member of our Customer Care team to discuss further.

Call: 1-800-363-5762

Email: info@stacyadams.ca

Our hours of operation are Monday - Thursday 8:30 am - 5:00 pm EST, and Friday 8:30 am - 4:30 pm EST. You can always choose to leave us a voicemail and we will answer your inquiry as soon as we are able.

Account, Catalog & Emails

How do I subscribe to your email list?

Simply scroll down to the bottom of our website, and subscribe using the email sign up prompt in the lower righthand corner.

How do I unsubscribe from your email list?

You can edit your email preferences by scrolling to the bottom of one of our email messages in your inbox and clicking on “Unsubscribe”. You can choose to lessen the number of emails you receive, or you can click “Unsubscribe” again to take yourself off our list permanently. You will still receive email from us regarding order confirmation and shipping notifications.

Simply scroll down to the bottom of our website, and subscribe using the email sign up prompt in the lower righthand corner.

How can I receive a catalog?

Click here download and view the latest catalog.

Please contact our Customer Care team to be added to our seasonal catalog mailing list.

Call: 1-800-363-5762

Email: info@stacyadams.ca

Our hours of operation are Monday - Thursday 8:30 am - 5:00 pm EST, and Friday 8:30 am - 4:30 pm EST. You can always choose to leave us a voicemail and we will answer your inquiry as soon as we are able.

I forgot my account password. Now what?

Click here, and use the “Forgot Your Password” feature. You can also choose to call a member of our Customer Care team to reset your password.

How do I change my account password?

Sign in to your account, here. The initial screen will show your order history, rewards balance, as well as a prompt to update your password.

How do I create an account?

Click here, and use the “Create Account” feature. You will also be prompted to create an account during your first purchase on our website.

Affiliate

How can I become an affiliate for Stacy Adams?

It is very quick and easy to join, there is just one step involved. Complete our online application here: JOIN FREE WITH THE ONLINE APPLICATION LINK. You will receive an instant email message confirming the receipt of your application. We will review your application as soon as we can and we will contact you within 1-2 business days. After you are accepted, you’ll need to visit the platform and search for Stacy Adams Shoes to apply. For more information, please see the Affiliate Marketing Sign-up Sheet.

Wholesale

I own a shoe store. How do I open an account with Stacy Adams shoes?

Please email info@stacyadams.ca or call 1-800-363-5762 for assistance.